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Blogs
3 reasons to choose the W...
charles now offers WhatsApp integrations for Zendesk, Gorgias and Freshdesk. "So?" you may think, "I'll just use my service software's own WhatsApp integration " Here's why to t...
What Is a Virtual Phone N...
A virtual phone number is a phone number that isn’t tied to a physical phone line or SIM card. It exists in the cloud, allowing you to make and receive calls using an internet c...
FAKE SNAPCHAT: 7 SHOCKING...
Fake Snapchat accounts are becoming more prevalent, posing unique user challenges and risks despite the many pros of Snapchat.
According to recent stats, approximately 20%...
WhatsApp KPIs: 5 key mark...
When you send WhatsApp campaigns to customers, how can you track their success? From return on campaign spend (ROCS) to click-through rate (CTR), these are the 5 main WhatsApp m...
Is WhatsApp your favorite...
How to smash Black Friday...
Got your brand WhatsApp ready for Black Friday? How do you get the best out of your new channel? charles UK Customer Success Manager, Blessing Osadolor, shares her top 5 secrets...