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3 reasons to choose the W...
charles now offers WhatsApp integrations for Zendesk, Gorgias and Freshdesk. "So?" you may think, "I'll just use my service software's own WhatsApp integration " Here's why to t...
Conversations with: new j...
"Culture Manager" is a new job role in People teams. But creating an irresistible culture is a huge reason people join companies – and want to stay. Which is why we just got 1 a...
WhatsApp KPIs: 5 key mark...
When you send WhatsApp campaigns to customers, how can you track their success? From return on campaign spend (ROCS) to click-through rate (CTR), these are the 5 main WhatsApp m...
WhatsApp Business web for...
What is WhatsApp Business web? How do you set it up and does it relate to the WhatsApp Business app or the API – or both? Find out in our starter guide.
Most pe...
We ? GDPR: why WhatsApp w...
With a rise in unwanted WhatsApp messages being received by consumers in India, you may be wondering if this issue will also arrive here in Europe. It won't though. Here's why.<...
The Future of AI-Powered ...
The e-commerce landscape is rapidly evolving, with AI-powered bots at the forefront of this transformation. As businesses strive to enhance customer experience, streamline opera...